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Mr. Michael Hu

info@door-energy.com

8613602598695

FAQ

Does AI automatically make repair decisions?

No. The system is designed to assist engineers by organizing diagnostic information and generating troubleshooting recommendations for professional review.

What information can the remote diagnostic system analyze?

The diagnostic workflow can use information from systems such as BMS, PCS, EMS, TMS, charging modules, communication systems and platform records to support fault analysis.

Does MCP-A support remote diagnostics?

Yes. Door Energy is integrating AI-assisted remote diagnostic capabilities into MCP-A after-sales support to help engineers analyze equipment alarms and operating logs.

Are you factory？

Yes, we are factory. Our factory locates in Dongguan city, Guangdong province, China with an area of 30,000 meter square and advanced & automated production lines equiped with.

Can you accept customized order?

Sure, we accept OEM and ODM order. We have engineers in-house support you with your specific requirements.

What is your MOQ?

For most models, our MOQ is 1pc.

What type of charging connectors do you provide?

Our EV charging connector is compatible with CCS1, CCS2, NACS, CHAdeMO.

What is your payment terms?

We accept T/T, L/C, Western Union etc.

What is your shipping method?

Our shipping methods are by sea, by air or by express. It depends on you.

Mobile EV Charger

Mobile Light Tower

DC EV Charger

AC EV Charger